In recent years, more and more consumers are relying heavily on the internet to make informed decisions when finding products and services. When a choice is made, shoppers use buyer reviews and ratings to finalize their options.

After extensive research, Certified Ratings has determined that (with regard to human nature) dissatisfied customers are inclined to post negative reviews, whereas satisfied customers don’t spend time posting complimentary reviews. Content customers expect good service however displeased clientele will spend the necessary time to post negative, “one star” reviews. A company with a majority of appreciative customers may still have damaging reviews, consequently these will reduce the amount of new business.

As a leading reputation management firm, Certified Ratings was created to:

a) Solicit and post (as an unbiased third party) four and five star reviews from satisfied customers who are reluctant to post their own reviews.
b) Mitigate the effects of one and two star reviews by advising company management to conciliate dissatisfied customers who post unfavorable comments.
c) Respond to negative feedback online from individual customers on behalf of our clients.
d) Collect and verify written, audio and video reviews to post on our website. (the only reputation management company to do this)

Internet Reputation Management

Dilemma #1
At anytime anyone is free to comment about your business on the internet. Once they post this information, good or bad, it is challenging to remove.
logo-smallSolution #1
Certified Ratings operates as an intermediary between your company and the consumer. In many cases this may result in the customer changing his review from negative to positive.

Dilemma #2
One percent of displeased customers may destroy your reputation by posting irrational, unfavorable reviews although ninety-nine percent of your clientele are delighted with your service and product.
logo-smallSolution #2
Certified Ratings improves your internet reputation by collecting and posting three types of verified reviews for your company. These three methods are: handwritten, audio, and video testimonials.

Dilemma #3
Fictitious reviews posted by your competitors or those based on hatred, race, religion, sexual orientation, and threats may also ruin your reputation.
logo-smallSolution #3
Certified Ratings petitions Google and other major review sites to remove these fake and slanderous postings.

Recent studies show that customer reviews can increase sales, decrease returns, and improve customer confidence when buying online. Approximatelly 83% of consumers say business service reviews influence their purchasing decisions. (Opinion Research Group, July 2008)

  • Dennis Prager

    • Dennis Prager supports Certified Ratings on 870AM

     

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Certified ratings comprehensive yet affordable plans are a lot of “bang for the buck”. We customize all our programs and work quickly to provide the results you deserve. There are no long term contracts and our month to month service may be stopped at any time See Our Services. Certified Ratings offer its clientele greater internet presence and increased visibility which are seldom reflected in their overall ratings and online reputation. Click Here To Sign Up.